Branch Service Advisor

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Aid customers in the process of intaking, qualifying, scheduling, and following up on heavy-duty services through phone, email, or virtual platforms.

• Suggest related services, provide precise estimates, facilitate service completion with technicians, and manage service orders.

• Ensure professional, prompt, and high-quality customer interactions.

• Estimate, schedule, and organize repairs in collaboration with service technicians.

• Oversee service dispatch, purchase orders, and logistics.

• Monitor work progress, relay updates, and manage related expenses.

• Process and finalize repair orders to enable timely invoicing.

• Source and secure parts from warehouses, branches, or OEM dealers.

• Manage special orders, returns, and warranty parts.

• Maintain precise parts records and ensure proper billing of parts.

• Review customer requirements, rate sheets, and bulletins.

• Engage in training, team meetings, and process enhancement initiatives.

• Recognize opportunities to boost efficiency and service quality.

• Execute additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree or a high school diploma or equivalent, accompanied by an additional 3 years of relevant professional experience.

• High School Diploma, GED, or an equivalent qualification.

• Intermediate proficiency in Microsoft Excel, Word, and Outlook.

• Familiarity with Karmak and iSeries systems.

• Strong knowledge of FleetPride branch operations.

• Experience in mobile service writing.

• Expertise in customer service.

• Capability to intake, qualify, schedule, and follow up on heavy-duty services.

• Proficient in estimating, scheduling, and coordinating repairs with service technicians.

• Competent in coordinating service dispatch, purchase orders, and logistics.

• Skilled in tracking work progress, communicating updates, and managing related costs.

• Ability to accurately and promptly process and complete repair orders.

• Proficient in locating and securing parts from warehouses, branches, or OEM dealers.

• Capability to manage special orders, returns, and warranty parts in adherence to company policies.

• Possess active listening, communication, time management, persuasion, and service orientation skills.

🏝️ Benefits

• All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.