BPO Specialist

This is a fully remote position, open to applicants in Albania.

📋 Description

• Management of the administrative and operational aspects of individual positions of pension fund members

• Analysis, verification, and processing of applications for membership, liquidation, or updates of pension positions

• Oversight of activities related to the active and/or passive cycle, ensuring compliance with operational procedures and deadlines

• Verification of the accuracy and completeness of documentation and data necessary for processing applications

• Monitoring of assigned activities and management of any anomalies, contributing to their resolution

• Collaboration with colleagues and other departments involved in administrative processes

• Contribution to the continuous improvement of operational processes, with a focus on service quality, efficiency, and adherence to timelines

⛳️ Requirements

• Proficient in Italian with a minimum C1 level, both written and spoken

• Previous experience in data entry and data analysis, preferably in the economic field

• Strong attention to detail

• Problem-solving skills

• Customer support-related skills

• Basic knowledge of the Office package

• Good organizational, analytical, and interpersonal abilities

• Team-oriented with the capacity to manage tasks while meeting deadlines and objectives

• Previous experience in the pension fund sector is considered a plus

🏝️ Benefits

• Involvement in complex and innovative projects

• A dynamic and meritocratic work environment

• Teamwork using Agile methodology

• Professional growth plan

• Training courses and certifications

• Welfare & Benefits system

• Options for smart working or full remote work