Bookings & Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the main contact for a range of letting agents, developers, and landlords.

• Establish and nurture robust professional relationships to ensure the company is the preferred service provider.

• Spot opportunities to upsell additional services such as carpet cleaning, oven valeting, and specialized construction cleaning.

• Conduct regular client check-ins and account assessments to uphold satisfaction and identify forthcoming projects.

• Keep precise client records and communication logs within the CRM system.

• Handle incoming inquiries through shared inboxes and booking platforms with professionalism and promptness.

• Create customized quotations for both prospective and existing clients.

• Follow up on quotations with a consultative approach to optimize conversion rates.

• Oversee scheduling and job details using the ServiceM8 job management system.

• Ensure all booking information is accurate and well-coordinated with operational teams.

• Develop and sustain professional relationships through LinkedIn interactions.

• Share company milestones and industry insights to preserve visibility with clients.

• Conduct targeted outreach to potential high-value property agents and developers.

• Generate invoices for projects completed within your portfolio.

• Assist in tracking departmental performance and project profitability.

• Collaborate with team leaders to ensure that crews have accurate job information and necessary resources.

• Address scheduling or operational challenges to maintain service delivery standards.

⛳️ Requirements

• Prior experience in sales, account management, bookings coordination, or client services.

• Strong skills in relationship-building and communication.

• Capability to identify upselling opportunities and engage in consultative sales discussions.

• Exceptional organizational skills with the ability to handle multiple bookings and client demands concurrently.

• Experience with CRM systems or job management platforms (experience with ServiceM8 is a plus).

• Professional confidence in communicating with property professionals and business clients.

• Strong problem-solving abilities and the capacity to manage scheduling changes with composure.

• Dependable laptop/computer and a stable high-speed internet connection.

• Comfortable utilizing LinkedIn for professional networking and client interaction.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and the possibility of remote work.

• Supportive and collaborative team environment.

• Access to company resources and tools to enhance your work experience.