Bodily Injury Claims Adjuster, Trucking

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver timely, courteous, and high-quality customer service to all policyholders and claimants by effectively responding to customer calls, texts, and/or emails.

• Collect essential information from customers to initiate claims and provide clarity on policy coverage, as well as guide them through the claims process and next steps.

• Oversee a portfolio of claims, determine initial reserves for all potential exposures, and make adjustments as necessary throughout the claims lifecycle.

• Collaborate with the APD team in managing property damage claims.

• Identify recovery opportunities related to subrogation and salvage, as well as total loss scenarios.

• Ensure compliance with relevant state regulations, policy provisions, and established operating procedures.

• Negotiate fair settlements with claimants, insured parties, and attorneys within the bounds of approved payment authority.

• Contribute to the ongoing development of claims guidelines, best practices, and process enhancements.

• Possess comprehensive knowledge of claims and ensure that external investigative service providers, including independent appraisers and defense attorneys, are directed according to our needs for efficient file resolution.

• Maintain communication with clients, providing updates as necessary.

• Participate in learning opportunities to enhance understanding of claims statutes, recent court decisions affecting claims, current internal guidelines, and any policy modifications.

⛳️ Requirements

• A bachelor's degree (candidates without one are encouraged to apply if they meet all other qualifications).

• An active insurance adjuster’s license from a designated home state or the home state itself.

• A minimum of 5 years of experience focused on commercial transportation (interstate trucking) claims adjusting, ideally including:

• Third-party bodily injury claims, especially catastrophic losses.

• Uninsured/underinsured motorist bodily injury claims.

• Experience in litigation.

• Familiarity with MCS90 and its state equivalents.

• Willingness to obtain all necessary licenses within 60 days, including completing state-mandated testing.

• Understanding of state regulations, policy provisions, and standard operating procedures.

• Openness to travel as required for client and claims needs.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental options.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off policy – we prioritize our employees' health, happiness, and energy levels!

• Generous family leave policy after 8 months of continuous employment.

• Flexible work-from-anywhere arrangements to support work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment as desired.

• Technology that simplifies your work life, rather than complicates it!