Bodily Injury Adjuster – Represented, Complex/Severe

This is a fully remote position, open to applicants in Alaska, +5 more states.

📋 Description

• Conduct investigations into automobile accidents involving one or more vehicles that result in property damage and/or bodily injury, particularly for complex or severe claims.

• Evaluate coverage, liability, and damages associated with claims.

• Deliver outstanding customer service throughout the entire claims process.

• Interact with customers and attorneys via phone calls, emails, and text messages.

• Utilize innovative platforms and tools for claims evaluation.

• Negotiate equitable injury settlements with all parties involved.

• Carry out thorough damage assessments and interpret policies to ascertain coverage.

• Engage with customers through phone, email, and video chat.

• Keep customers informed about the status of their claims and accommodate their communication preferences.

• Assess and negotiate settlements with customers, vendors, third-party carriers, and claimants.

• Employ legal and business-standard methodologies while managing challenging and complex negotiations.

• Utilize estimation tools, job aids, and settlement platforms.

• Implement policies in accordance with policy agreements.

• Ensure clear, timely, and accurate documentation of claims within the claims system.

⛳️ Requirements

• A minimum of 3 years of experience handling complex or severe casualty claims.

• Strong communication skills, particularly over the phone.

• Capability to work independently and remotely while efficiently managing time.

• Understanding of insurance policies, coverage, and liability assessment.

• Excellent critical thinking and problem-solving abilities.

• Familiarity with innovative tools and platforms for evaluating claims.

• Willingness to attend mandatory training sessions and actively engage in virtual learning activities.

• Ability to successfully complete the training program.

• If applicable, must acquire an adjuster and/or appraiser license within 60 days of hire.

• Active insurance license holders must relinquish all existing appointments and are prohibited from holding outside appointments during employment.

• Resident producer license holders must surrender that license when directed.

• Must undergo a background check.

• Not available to residents of California, Alaska, Hawaii, Washington, or Puerto Rico.

• Must have a dedicated, private workspace free from distractions, equipped with appropriate desk and seating.

• Reliable internet connection with a minimum of 50 MB download and 5 MB upload speeds is required.

• Generally, Allstate does not sponsor employment-based visas for this position.

🏝️ Benefits

• Comprehensive benefits package available from the first day of employment.

• Generous time off policy that supports work/life balance.

• Healthcare coverage.

• Retirement benefits, including 401K and pension options.

• Education reimbursement opportunities.

• Initial and ongoing training provided.

• Competitive salary.

• Opportunities for career advancement and continuous development support.

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to help offset internet expenses.