BMC Remedy/Helix Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical expertise on application and integration functionalities.

• Collect requirements and prepare as well as present demonstrations and presentations.

• Draft requirements and design documentation, implementation guides, and testing scripts.

• Create workflows and integrations using Developer Studio and Innovation Studio.

• Develop forms, fields, workflows, and data import files for Foundation and Transactional Data.

• Build REST API, WebService, and LDAP integrations between Helix and external systems.

• Design Digital Workplace service offerings.

• Manage incident assignments and engage with customers within stipulated service-level agreements.

• Generate follow-on change requests and Jira stories.

• Coordinate and prepare change requests while maintaining the production environment.

• Assist in customer onboarding, address ad-hoc requests, support sustainment, and drive continual service improvement initiatives.

• Identify discrepancies between standard workflows and custom requirements.

• Ensure system integrity through configuration control and change management processes.

• Oversee sprint workload, forecast deliverables, execute milestones, reduce technical debt, and showcase completed sprint products.

• Participate in on-call rotations, daily scrums, sprint planning, technical implementation reviews, approved service interruption windows, and other requests.

• Collaborate in a remote team setting, supporting scheduled and ad-hoc video/audio meetings.

⛳️ Requirements

• US citizenship is mandatory.

• Must be able to acquire and retain an Interim Secret security clearance before the start date.

• A minimum of 5 years of experience in software development.

• BMC Accredited Administrator or equivalent experience in Remedy/Helix Developer Studio.

• Familiarity with SaaS solutions or AWS Cloud environments.

• Experience with BMC Remedy version 23.x or later.

• Knowledge of ITIL methodologies.

• In-depth familiarity with one or more 23.x+ Helix applications.

• Experience with Pentaho Spoon, BMC HDM, REST API, or WebServices for interfaces or data migration.

• Work experience in an Agile project methodology environment.

• Exceptional verbal and written communication skills.

• Proficient in creating and editing documents in Microsoft Word, Excel, and PowerPoint.

• Advanced capability to analyze data using Microsoft Excel or similar tools.

• Competence in creating and illustrating process flows in Microsoft Visio or similar software.

• Experience managing documents in Microsoft SharePoint.

• Foundational knowledge of relational databases.

• Understanding of networking principles and OSI model.

• Ability to use logging for issue troubleshooting.

• Experience in delivering customer demonstrations.

• Proficient in gathering and documenting customer requirements.

• Experience working across various projects and with multiple team members.

• Proven ability to work efficiently in a remote setting.

• CompTIA Security+ CE certification, which must be obtained within 3 months from the start date.

• Bachelor’s degree; additional years of experience may be considered in lieu of a degree.

• This position is currently pending funding.

🏝️ Benefits

• Comprehensive benefits and wellness packages.

• 401(k) with company matching.

• Competitive salary.

• Paid time off.

• Flexible work weeks.

• Medical plan options, including some with Health Savings Accounts.

• Dental plan options.

• Vision plan options.

• Opportunity to contribute pre-tax and post-tax dollars to 401(k) up to IRS annual limits.

• Vacation, sick, and personal leave.

• Paid holidays.

• Paid parental leave.

• Military leave.

• Bereavement leave.

• Jury duty leave.

• 15 days of paid leave annually for new employees.

• 10 paid holidays each year.

• Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• AI-powered career tool to identify career steps and learning opportunities.

• Internal mobility team.

• Award-winning culture of innovation.

• Military-friendly workplace.