BMC Helix Tech Lead, Developer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Work collaboratively with Business Analysts, Solutions Architects, and business stakeholders to guarantee that the technical solution meets comprehensive business requirements.

• Ensure the delivery of new business requirements by leveraging out-of-the-box Helix capabilities, introducing customizations only when absolutely necessary.

• Establish technical standards and development guidelines, ensuring the team's adherence to approved Helix architecture patterns.

• Oversee the quality, performance, and scalability of BMC Helix solutions provided by the development team.

• Show proven capability to debug and resolve issues during SIT, UAT, and Production phases by examining AR System logs, API traces, CMDB data, and platform diagnostics.

• Create automation tools, utilities, and deployment solutions to enhance team productivity and effectiveness in delivery.

• Participate with telecom technology and architecture teams in governance forums to ensure alignment with the enterprise technology strategy.

⛳️ Requirements

• Possess an active Security clearance, or be eligible to reactivate an expired clearance, or qualify for obtaining a security clearance.

• Have over 10 years of experience in IT within the telecom sector, spanning various SDLC phases, including design, development, and solution delivery.

• Accumulate 5+ years of practical experience in implementing and architecting BMC Helix / BMC Remedy ITSM solutions, covering Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery.

• Exhibit strong prior experience as a BMC Helix Technical Lead or Solution Architect, preferably in support of Tier 1 or Tier 2 telecom service providers.

• Demonstrate expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems.

• Have hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows.

• Possess extensive experience in designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models.

• Have a solid understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs.

• Show hands-on experience with REST/SOAP integrations, webhooks, and creating robust data interfaces with telecom IT systems.

• Collaborate effectively with Business Analysts, Solutions Architects, and business stakeholders to ensure that the technical solution aligns with end-to-end business requirements.

• Ensure the delivery of new business requirements by maximizing OOTB Helix capabilities, introducing customizations only when necessary.

• Define technical standards and development guidelines, ensuring the team's alignment with approved Helix architecture patterns.

• Be accountable for the quality, performance, and scalability of BMC Helix solutions delivered by the development team.

• Demonstrate the ability to debug and resolve issues across SIT, UAT, and Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics.

• Develop automation, utilities, and deployment tools to enhance team productivity and delivery efficiency.

• Collaborate with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy.

• Have hands-on experience with cloud deployments of BMC Helix (AWS/Azure) and a solid understanding of SaaS security and compliance frameworks.

• Experience working within Agile/Scrum development methodologies.

• Exhibit strong communication and stakeholder management skills.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and advancement.

• Flexible work environment with remote work options.

• Competitive salary and performance-based bonuses.

• Generous paid time off and holiday schedule.