Blockchain Security, AI Application Support Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Uptime Guardian: Assume primary responsibility for maintaining the stability and accessibility of our production applications and blockchain infrastructure.

• Management of Environments: Supervise pre-production and staging environments to ensure smooth delivery.

• Incident and Problem Oversight: Spearhead the triage of application alerts, perform in-depth root cause analysis (RCA), and handle post-resolution follow-ups to prevent recurrence of issues.

• Disaster Recovery Coordination: Organize DR testing, audits, and the ongoing enhancement of monitoring tools and processes.

• Support Transformation Initiatives: Utilize hands-on AI expertise to develop tools and agents that automate repetitive support tasks, triage, and reporting.

• Stay updated on supported blockchains and DApps, demonstrating a keen ability to technically analyze new blockchains or DApps as needed to assess their supportability impact on our product.

⛳️ Requirements

• A "Support Nature" mindset with a natural inclination to explore the underlying causes of issues and a perfectionist approach towards system stability.

• Previous experience in application support roles.

• Practical experience utilizing AI/LLMs to automate workflows or monitor infrastructure.

• Excellent communication skills to connect end-users with the engineering team, including the ability to simplify complex application/blockchain/DApps issues into clear, empathetic updates for users while providing root-cause information to engineers to accelerate fixes.

• A degree in Computer Science, Engineering, Information Technology, or a related field.

• Familiarity with programming languages such as Rust, Python, Node.js, or Golang.

• Nice to Have:

• Technical depth in Blockchain/Web3, with hands-on experience in writing/deploying DApps on Solana or EVM, as well as practical experience with staking across blockchains.

🏝️ Benefits

• Competitive salary

• Medical insurance package with extended coverage for dependents

• Generous annual leave entitlement, including birthday and work anniversary leave

• Flexible work arrangements with options for flexi-hours and hybrid or remote setups

• Career development opportunities through our internal mobility program, offering a diverse range of roles

• Work perks: crypto.com visa card provided upon joining