Billing/Scheduling Associate II – Obstetrics and Gynecology

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Collects insurance details from patients.

• Provides guidance on alternative financial assistance options.

• Reviews and updates schedules for new patients as necessary.

• Contacts patients to remind them of their appointment times.

• Processes internal referrals for clinical care from physicians.

• Clarifies the billing process to patients.

• Supports basic account maintenance tasks.

• Assists patients with inquiries related to insurance and the billing process.

• Collaborates with the Relatient system for patient reminders.

• Makes daily adjustments and temporary modifications to provider scheduling templates based on physician feedback.

• Undertakes additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent.

• Relevant experience of 3 years.

• Familiarity with billing systems.

• Strong customer service skills.

• Experience with Epic EHR.

• Knowledge of financial information.

• Understanding of insurance processes.

• Excellent interpersonal communication skills.

• Experience in medical office support.

• Proficiency in Microsoft Excel.

• Competence in Microsoft Office.

• Skilled in Microsoft Word.

• Ability to organize effectively.

• Strong prioritization skills.

• Experience in scheduling.

• Knowledge of third-party claims.

🏝️ Benefits

• Up to 22 days of vacation.

• 10 recognized holidays.

• Sick time.

• Competitive health insurance packages offering priority appointments and reduced copays/coinsurance.

• Complimentary Metro transit U-Pass for eligible employees.

• Defined contribution (403(b)) Retirement Savings Plan.

• Wellness challenges.

• Annual health screenings.

• Mental health resources.

• Mindfulness programs and courses.

• Employee assistance program (EAP).

• Financial resources.

• Access to dietitians.

• 4 weeks of caregiver leave to bond with your new child.

• Family care resources for childcare needs.

• Tuition coverage for you and your family, including up to 100% for dependent undergraduate-level college tuition at WashU and 40% elsewhere after seven years with us.