Billing/Scheduling Associate II – Neurology

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a liaison for patients who are scheduled for virtual consultations.

• Ensure that patients are well-prepared for their appointments with healthcare providers.

• Review the technological requirements and best practices necessary for virtual consultations.

• Gather insurance details and referral documents.

• Provide guidance to patients regarding financial aid options.

• Schedule and register patients via phone or email without direct patient interaction.

• Communicate with physicians and clinical staff about urgent or referred patient scheduling needs.

• Collect patient demographic information and insurance registration details.

• Review and update schedules for new patients.

• Reach out to patients with appointment reminders.

• Process internal physician referrals for clinical services.

• Clarify billing procedures to patients and staff.

• Address inquiries from patients and third-party payers.

• Assist with basic account management tasks.

• Help patients with questions related to insurance.

• Send reminder cards and carry out other scheduling responsibilities.

• Utilize the Relatient patient reminder system and adjust scheduling as needed.

• Make daily modifications and temporary adjustments to provider scheduling templates based on input from physicians.

⛳️ Requirements

• High school diploma or equivalent certification, or a combination of education and/or experience.

• Minimum of 3 years of relevant experience.

• Capability to serve as a liaison for patients scheduled for virtual consultations.

• Proficiency in reviewing technological requirements and best practices for virtual visits.

• Ability to gather insurance information and referral documents.

• Skill in providing counsel to patients on financial aid options.

• Competence in scheduling and registering patients via phone or email.

• No specific certification or professional license is required.

• A driver's license is not necessary.

🏝️ Benefits

• Up to 22 days of vacation.

• 10 recognized holidays.

• Sick leave.

• Competitive health insurance plans offering priority appointments and reduced copays/coinsurance.

• Complimentary Metro transit U-Pass for eligible employees.

• Defined contribution 403(b) Retirement Savings Plan with contributions from both the employee and the university starting at 7%.

• Wellness challenges.

• Annual health screenings.

• Mental health resources.

• Mindfulness programs and courses.

• Employee assistance program (EAP).

• Financial resources.

• Access to dietitians.

• 4 weeks of caregiver leave to bond with your new child.

• Family care resources for ongoing childcare needs.

• Resources for adult care.

• Tuition coverage for employees and their families, including up to 100% for dependent undergraduate-level college tuition at WashU and 40% elsewhere after seven years.