Billing Support Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for patients and healthcare providers, addressing billing, insurance, and payment inquiries via phone and email.

• Analyze and rectify billing discrepancies, statement challenges, and outstanding balances, escalating more complex issues when required.

• Provide clear explanations of charges, insurance coverage, out-of-pocket expenses, payment options, financial assistance programs, testing processes, and relevant timelines affecting billing.

• Verify claim statuses with insurers and internal teams, track outstanding accounts, and oversee payment arrangements.

• Record customer interactions, case updates, resolutions, and payment plans in Salesforce and billing systems.

• Report ongoing billing issues and trends to management.

• Collaborate with Revenue Cycle Management, Client Services, laboratory, and commercial teams.

• Ensure that communications and billing practices adhere to HIPAA regulations, payer policies, and company procedures.

• Identify and document customer complaints in compliance with regulatory standards and work with Quality Assurance.

• Achieve or surpass performance metrics and service level agreements established by Client Services management.

• Communicate client feedback and service trends to promote continuous improvement.

• Carry out other assigned duties while adhering to company policies, procedures, and relevant regulatory standards.

⛳️ Requirements

• An Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related discipline.

• A minimum of 3 years of experience in a customer-facing support, patient billing, or healthcare revenue cycle position.

• Solid understanding of healthcare billing processes, insurance coverage, and payment protocols.

• Proficient in Salesforce or similar CRM, healthcare billing software, and Microsoft Office applications.

• Capability to handle multiple accounts and inquiries at once while upholding high-quality standards.

• Preferred: Bachelor’s degree in Healthcare Administration, Business, or a related field.

• Preferred: 3–5 years of experience in a healthcare, genetics, or laboratory environment, focusing on patient billing, revenue cycle, or client support.

• Preferred: Knowledge of genetic testing procedures and terminology, as well as ICD-10, CPT, and HCPCS coding.

• Ability to clearly communicate complex billing and insurance details.

• Strong customer focus and empathy during sensitive financial discussions.

• Excellent problem-solving and issue resolution capabilities.

• Meticulous attention to detail and precise documentation skills.

• Strong organizational skills and ability to prioritize tasks across multiple accounts.

• A home office equipped with a reliable, secure, and private internet connection suitable for managing protected health information (PHI).

🏝️ Benefits

• Remote work flexibility.

• Home office with a reliable, secure, and private internet connection appropriate for managing protected health information (PHI).

• Minimal travel required; occasional travel for training or team meetings may be requested.