Billing Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Review customer contracts, Master Service Agreements (MSAs), Statements of Work (SOWs), amendments, and renewals.

• Establish and manage agreements, service additions, billing cycles, and renewal settings within ConnectWise Manage.

• Verify that agreement configurations, engineer time, delivered services, and invoices are consistent with contract stipulations.

• Assist onboarding teams in ensuring that project work adheres to the signed scope.

• Monitor renewals, expirations, pricing modifications, cancellations, and mid-term service adjustments.

• Conduct audits of agreements and investigate billing issues, missed charges, or services that are no longer provided.

• Reconcile agreement additions with vendor subscriptions, such as Pax8 or Microsoft CSP, when applicable.

• Provide support to Finance during month-end reviews, audit requests, billing disputes, and related NetSuite documentation.

• Maintain standards for agreement documentation, reporting, and setup.

• Collaborate with Sales, Project Management, Service Delivery, and Finance to facilitate customer onboarding, agreement modifications and renewals, as well as billing inquiries.

• Identify changes in scope that necessitate a signed change order before proceeding with work.

⛳️ Requirements

• A minimum of three years of experience in contract administration, billing operations, or finance operations, preferably within an MSP or technology services setting.

• Practical experience with ConnectWise Manage for agreements, additions, billing cycles, and invoicing.

• Capability to interpret contracts and accurately configure system settings based on their terms.

• Understanding of MSP billing models, including recurring, fixed-fee, project, and time-and-materials billing.

• Proficient Excel skills with a keen attention to detail.

• Strong communication skills and the confidence to raise concerns when work or services deviate from the signed contract.

• Experience with NetSuite is a plus.

• Familiarity with Pax8, Microsoft CSP, or other vendor billing reconciliation is advantageous.

• Knowledge of ConnectWise reporting, ticketing, and time-entry workflows is beneficial.

• Understanding of revenue recognition, contract-to-cash processes, audits, or internal controls is a plus.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Flexible work environment with remote work options.

• Supportive team culture that values collaboration and innovation.