Billing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle refunds and credits using Stripe.

• Conduct quality assurance on vendor invoices against internal records and oversee the process from issue identification to vendor communication and resolution.

• Manage offboarding requests, which include final billing and subscription cancellations, ensuring no outstanding items remain in Stripe.

• Oversee member disputes and chargebacks from start to finish by collecting evidence, submitting responses in Stripe, tracking results, and updating internal stakeholders on the status.

• Document ongoing billing issues, edge cases, and trends, and propose modifications to guidelines and protocols.

• Keep billing standard operating procedures and documentation up-to-date as policies and processes evolve.

• Collaborate with Finance, Operations, Sales, and Member Success to resolve billing issues and enhance tools.

• Identify billing errors, unusual patterns, and potential impacts on revenue or members early on.

• Assist with ad hoc inquiries such as reporting on failed payments and overdue accounts.

• Take ownership of the billing aspect of the member lifecycle, addressing invoice inquiries and conducting final offboarding billing and dispute work.

⛳️ Requirements

• A minimum of 1 year of experience in billing, payments, accounts receivable, or customer billing support.

• Proficient in Stripe, including handling subscriptions, refunds, credit notes, and disputes.

• Background in chargeback evidence and vendor dispute reason codes is a significant advantage.

• Good judgment in determining when to adhere to policy and when to escalate issues.

• Understanding of complex subscription lifecycle operations, including prorated upgrades/downgrades and recurring/subscription billing schedules.

• Strong written communication skills, with the ability to articulate billing events and decisions in straightforward language.

• Comfortable working within a cross-platform, ticket-based environment like Zendesk, Jira, and Salesforce.

• Capable of managing a high volume of requests while meeting deadlines in a fast-paced setting.

• Process-oriented mentality for identifying recurring issues and proposing solutions.

• Team player demonstrating professionalism, integrity, and accountability.

• Legally authorized to work in the United States.

• No need for sponsorship for a US employment visa.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Flexible working arrangements to promote work-life balance.