Billing Operations Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Monitoring the payment infrastructure and key metrics

• Managing payment incidents — failed payments, refunds, disputes/chargebacks

• Investigating complex payment cases (unauthorized payments, chargeback threats, suspicious transactions, identifying root causes)

• Communicating with users regarding payment issues (refund requests, disputes, unauthorized payments) through ticket-based systems

• Handling fraud cases and analyzing fraud patterns

• Collaborating with stakeholders (product, support, payments, compliance)

⛳️ Requirements

• Basic understanding of online payments and fraud patterns

• English language proficiency — B1+, both spoken and written. This is important for us as we primarily communicate with Americans

• Willingness to work night shifts (19:00 — 3:00)

• Analytical approach to problem investigation

• Ability to work in a multitasking environment with frequent changes in approach

• Proficiency in managing SLAs and escalations

• Desire to improve processes and proactively share ideas

• Practical experience with failed payments, refunds, disputes, and understanding the chargeback lifecycle (preferred)

• Experience with ticket-based systems (Zendesk or similar) (preferred)

• Willingness to take ownership of tasks and see them through to completion (preferred)

🏝️ Benefits

• Real impact on payment processes and the business

• Career growth linked to results, KPIs, and ownership

• Opportunity for networking and sharing expertise with colleagues from other teams and projects within the holding

• A team environment where everyone supports each other, where trust is maximized, and where there is space for initiative, with 99% of processes established and documented

• Salary review immediately after the probation period and every six months thereafter. Monthly bonuses for good performance

• Medical insurance, sick leave, and 18 days of paid vacation per year

• Default remote work arrangement