Billing Operations Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Monitoring the payment infrastructure and key metrics

• Handling payment incidents — failed payments, refunds, disputes/chargebacks

• Investigating complex payment cases (unauthorized payments, chargeback threats, suspicious transactions, root cause analysis)

• Communicating with users regarding payment issues (refund requests, disputes, unauthorized payments) through ticket-based systems

• Managing fraud cases and analyzing fraud patterns

• Collaborating with stakeholders (product, support, payments, compliance)

⛳️ Requirements

• Basic understanding of online payments and fraud patterns

• English proficiency — B1+, both spoken and written. This is important as we primarily communicate with Americans

• Willingness to work night shifts (19:00 — 3:00)

• Analytical approach to problem investigation

• Ability to operate in a multitasking environment with frequent changes in approach

• Experience working with SLAs and escalations

• Desire to improve processes and proactively share ideas

🏝️ Benefits

• Real impact on payment processes and the business

• Career growth linked to results, KPIs, and ownership

• Networking opportunities and knowledge exchange with colleagues from other teams and projects within the holding

• A team that supports each other, trusts you, and provides space for initiative, where 99% of processes are established and documented

• Opportunity for salary review immediately after the probation period and every six months thereafter. Monthly performance bonuses for outstanding results

• Medical insurance, sick leave, and 18 days of paid vacation per year

• Default remote work arrangement