Billing & Collections Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee accounts receivable and collection operations, which involve reviewing overdue accounts, engaging with customers, sending reminders for payments, making collection calls, and implementing account suspensions when necessary.

• Keep updated records of overdue accounts and collection reports, focusing on accounts that are more than 10 days overdue, while excluding those already referred to collection agencies.

• Handle returns from collection agencies, address customer inquiries, manage insolvency cases, and process related claims documentation.

• Import bank statements and accurately post incoming payments from customers in a timely manner.

• Manage outstanding Accounts Receivable items, including minor discrepancies, bank fees, unapplied cash, and other items requiring reconciliation.

• Generate weekly cash reports along with monthly closing reports related to Accounts Receivable.

• Upload invoices and accompanying documents to customer portals and internal storage systems.

• Track bounced invoice emails, update customer contact details, and resend invoices as necessary.

• Administer the Accounts Receivable and E-Invoicing inboxes in both German and English.

• Maintain and organize accounting records, customer correspondence, and supporting documents in both German and English, including reviewing German customer contracts and business documents when needed.

• Process corrections to invoices, credit notes, write-offs, and adjustments to accounts.

• Review and authorize Sales Orders in NetSuite as well as Opportunities in Salesforce.

• Maintain and assess the Bad Debt List, execute book-specific bad debt reclassifications, and reconcile related general ledger accounts for Accounts Receivable.

• Assist with month-end closing procedures and respond to internal or external audit inquiries as necessary.

⛳️ Requirements

• An Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a similar field is preferred.

• A minimum of 2 years' experience in Accounts Receivable, Billing, Collections, or a comparable accounting role.

• Required professional working proficiency in English, German, and Polish, with effective communication skills in both written and verbal forms.

• Familiarity with Accounts Receivable, Billing, Collections, Cash Application, and associated financial processes.

• Experience with ERP systems; familiarity with NetSuite is an advantage.

• Proficient in Microsoft Excel, including the use of functions such as Pivot Tables and VLOOKUPs.

• Excellent attention to detail, organizational abilities, and a commitment to maintaining accurate financial records.

• Capability to work independently, prioritize competing tasks, and meet deadlines in a dynamic environment.

• Strong customer service, communication, and problem-solving abilities, particularly in managing collections activities in a professional manner.

🏝️ Benefits

• Generous paid time off

• Health coverage

• Retirement plans tailored to local markets

• Learning opportunities through tuition reimbursement

• Donation matching

• Volunteer time off

• Referral bonuses

• Flexible perks such as Flex Fridays