Billing Accountant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage billing requests from Sales, Customer Success, and customers based in the US.

• Utilize Workday Financials and Salesforce to address billing issues and proactively mitigate future problems.

• Work in collaboration with colleagues and the Senior Billing Accountant on escalated matters.

• Generate subscription and one-time invoices.

• Approve and process requests for credit memos.

• Address billing inquiries from US-based customers through both written and verbal communication in English.

• Identify, troubleshoot, and resolve customer-related issues.

• Coordinate with departments in the US to address billing concerns.

• Support, log, categorize, prioritize, and monitor incidents in Salesforce Service Cloud.

• Keep thorough and accurate records of billing incidents.

• Ensure customer satisfaction and compliance with customer service level agreements.

• Collaborate with team members to guarantee prompt responses and resolutions.

• Share, update, and create knowledge resources.

• Foster a positive team culture that reflects Bonterra's values.

⛳️ Requirements

• Candidates must have legal authorization to work in Mexico.

• Bilingual proficiency in English and Spanish is required; strong written and spoken English fluency is essential.

• 1–5 years of relevant experience in billing, accounting, or a similar field.

• In-depth knowledge of billing processes.

• Comprehensive understanding of ticketing systems, specifically Salesforce Service Cloud.

• Strong familiarity with billing systems such as Workday Financials and Salesforce CPQ.

• Expert knowledge of internal billing procedures.

• Proficient in invoicing, credit and debit adjustments, maintaining billing records, product billing, and service cancellations.

• Proficiency in Excel, including pivot tables, formatting, and data merging.

• Comfortable working alongside AI tools like Claude and AI billing agents.

• Core working hours should align with US Central or Eastern time zones, with a minimum of 6 hours of overlap with US business hours.

• A reliable high-speed internet connection is necessary.

• A degree in Licenciatura en Contaduría, Administración, or an equivalent field is preferred.

• We are currently unable to consider candidates who require present or future sponsorship for employment authorization.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance with employer-subsidized premiums.

• Unlimited Flexible Time Off (FTO).

• Paid holidays.

• Dedicated time off for volunteering.

• Bonterra 401(k) plan with a 3% company match.

• Training opportunities available for strong candidates.

• Fully remote position.