Bilingual Welcome Call Coordinator, Part-Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide assistance to customers by addressing inquiries and delivering clear information.

• Direct calls to the appropriate departments as needed.

• Adhere to call center scripts to guarantee accurate and consistent responses.

• Maintain the CRM database with thorough notes from conversations.

• Assist Debt Consultants during the client enrollment process.

• Follow established communication procedures, policies, and guidelines.

• Achieve or surpass individual and team performance targets.

• Undertake additional responsibilities as assigned to support the team and improve the customer experience.

⛳️ Requirements

• Excellent verbal and written communication skills in both Spanish and English.

• A customer-centric attitude characterized by patience, friendliness, and positivity.

• Familiarity with Google Workspace or similar tools.

• Strong typing abilities for precise data entry and record maintenance.

• Exceptional attention to detail.

• Prior experience in customer service or sales is advantageous.

• Must be a resident of the United States.

• Visa sponsorship is not a requirement.

• A hardwired ISP with a fiber or cable connection is necessary.

• A minimum bandwidth of 50 Mbps for download and 10 Mbps for upload is required.

• Wireless internet services such as Verizon Home 5G or T-Mobile Home Internet are not permitted.

🏝️ Benefits

• Comprehensive paid training.

• An opportunity to significantly influence clients' financial health.

• Competitive salary and benefits package.

• Flexible working hours to accommodate personal needs.

• A supportive and cooperative work environment.

• Opportunities for career advancement and professional development.