Bilingual Virtual Aesthetic Medical Receptionist – Front Desk

This is a fully remote position, open to applicants in Ecuador, +5 more countries.

📋 Description

• Act as the main contact for patients through phone, text, email, and patient portal in both English and Spanish.

• Organize new patient consultations, follow-up visits, and aesthetic treatments.

• Verify, reschedule, and oversee appointments using Fresha and One Touch.

• Provide outstanding customer service characterized by professionalism, warmth, empathy, and confidence.

• Assist both new and returning patients throughout the booking and intake process.

• Address general inquiries regarding aesthetic treatments, pricing, pre-care, post-care instructions, and appointment expectations within your scope.

• Manage patient intake forms, medical histories, consent forms, and documentation within the EMR system.

• Arrange telehealth appointments via the Healthy Platform and ensure patients are ready for virtual visits.

• Respond to patient calls, texts, emails, and portal messages promptly and professionally.

• Keep precise patient records across all systems.

• Follow up with patients about upcoming appointments, post-treatment check-ins, and rebooking options.

• Provide administrative support to providers and clinical staff.

• Escalate clinical questions or concerns to the appropriate provider while ensuring HIPAA compliance.

⛳️ Requirements

• At least **2 years of experience** as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or a comparable healthcare support position.

• Prior experience in a **U.S.-based aesthetic practice, medical spa, dermatology office, plastic surgery practice, or healthcare clinic.**

• **Fluent in both English and Spanish** (both spoken and written).

• Excellent spoken English with clear pronunciation and a professional demeanor on the phone.

• Strong skills in customer service and patient communication.

• Knowledge of aesthetic treatments, including **Botox, dermal fillers, laser procedures, microneedling, chemical peels, and skincare services.**

• Experience handling high volumes of inbound and outbound patient communications.

• Familiarity with EMR systems and medical scheduling software.

• Understanding of **Fresha, One Touch, Healthy Platform**, or the capability to quickly learn new systems.

• Strong organizational, multitasking, and time management abilities.

• Capability to work autonomously in a remote setting.

• Access to reliable high-speed internet and a quiet, HIPAA-compliant home office.

• Keen attention to detail and a strong commitment to providing an exceptional patient experience.

🏝️ Benefits

• Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate based on skill set and experience. The working hours are Monday through Friday, from 9 AM to 5 PM EST.