Bilingual Troubleshooting Support

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handle both incoming and outgoing calls in a call center environment.

• Generate and manage ticket requests to document tasks completed.

• Utilize remote troubleshooting abilities to effectively address and prevent issues.

• Offer telephone support and suggest troubleshooting solutions for customers utilizing Energy Management System interfaces.

• Coordinate on-site third-party personnel to assist with the technical troubleshooting process.

• Analyze and interpret data from HVAC and lighting systems.

• Oversee installations and compile reports with recommendations for enhancing energy efficiency.

⛳️ Requirements

• Must be available to work nights, weekdays, or weekends, averaging 8 hours per shift, from 8pm to 4am.

• Proficient in native Spanish and possess advanced English skills (C1).

• Must have a reliable power supply, wired high-speed internet connection, and a distraction-free workspace.

• Ability to prioritize tasks and execute them effectively in a high-pressure setting.

• Capable of conveying technical information in an easily understandable way to non-technical individuals.

• A collaborative approach to teamwork.

• Active student or possession of a Bachelor's degree in electrical, mechanical, or a related engineering field is a plus.

• Excellent interpersonal skills and a strong desire to learn new systems.

🏝️ Benefits

• 💻 100% remote work.

• ⏰ Flexible schedule.

• 🍰 Day off on your birthday.

• 😁 Reduced hours on Fridays.

• 🌴 Superior vacation days.

• 💊 Sick leave days.

• 🏠 Moving day off.

• 🎓 Support for studies, training, and languages.

• 👥 Referral program.