Bilingual Spanish Customer Service Representative

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Assist individuals by linking them to emergency shelter and necessary resources

• Offer customer service support from a remote location

• Navigate various systems while providing assistance to customers

• Participate in mandatory orientation and training sessions

• Showcase computer setup and specifications during the interview process

⛳️ Requirements

• Bilingual in Spanish and English, both spoken and written

• Experience in call center or customer service roles

• Previous remote work experience is advantageous

• Proficient with technology and capable of navigating multiple systems

• Flexible availability, including weekends

• Mandatory 100% attendance for orientation and training

• Must live and intend to work from home in Florida, Georgia, North Carolina, Michigan, Pennsylvania, South Carolina, Texas, or Virginia only

• Windows 11-based PC required; no Macs or Chromebooks permitted

• Dual monitor setup is necessary

• Must have a recent-generation Intel i5, i7, or i9, or AMD Ryzen 5, 7, or 9 processor

• Minimum of 16 GB RAM, with at least 12 GB usable

• CPU utilization must be at 50% or less

• Computer must have an Ethernet (RJ-45) port

• Wired Ethernet internet connection is required; Wi-Fi is not accepted

• Download speed of at least 20 Mbps is necessary

• Upload speed of at least 10 Mbps is required

• Ping should be 20 ms or less

• Must use the designated position computer during the interview, with the camera on and screen-sharing capabilities

• Required to provide necessary equipment and internet screenshots when applying

🏝️ Benefits

• Potential for an attendance bonus

• W2 employee status

• Fully remote work from home