Bilingual Spanish Customer Service Representative

This is a fully remote position, open to applicants in Florida, +7 more locations.

📋 Description

• Deliver essential customer support to individuals

• Link individuals to emergency shelter and available resources

• Aid customers in navigating various systems

• Operate from home in a fully remote customer service position

• Achieve 100% attendance in orientation and training sessions

• Showcase computer and internet setup during the interview

⛳️ Requirements

• Proficient bilingual Spanish/English speakers, in both spoken and written forms

• Experience in call centers or customer service roles

• Previous remote work experience is advantageous

• Tech-savvy with the ability to manage multiple systems

• Mandatory 100% attendance for orientation and training, with no exceptions

• Must have open availability, including weekends

• Candidates must reside in and plan to work from home in FL, GA, NC, MI, PA, SC, TX, or VA only

• Must possess a Windows 11-based PC; Macs or Chromebooks are not acceptable

• Dual monitor setup required

• Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor needed

• Minimum of 16 GB RAM, with at least 12 GB usable

• CPU utilization must be 50% or less

• Computer must have an Ethernet (RJ-45) port

• Wired Ethernet internet connection is necessary; Wi-Fi is prohibited

• Download speed must be at least 20 Mbps

• Upload speed must be at least 10 Mbps

• Ping must be 20 ms or less

• Technical specifications will be verified during the interview

• Candidates must join the interview from the intended work computer, with the camera on and screen-sharing capability

• Must submit screenshots confirming Windows 11, internet speed, at least 16 GB RAM, and wired Ethernet connection

🏝️ Benefits

• Opportunity for additional attendance bonuses

• Employment status as a W2 employee

• Work remotely from home