Bilingual Sales and Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls from prospective students, providing details on package options, pricing, and inclusions.

• Conduct outbound follow-up calls to leads and previous inquiries who have yet to enroll.

• Transition students who have completed the Driver's Ed classroom segment into scheduled, paid driving lessons.

• Address objections relating to pricing, scheduling, and reservations.

• Present pricing and package advantages in both English and Spanish.

• Dispatch progress reports to parents and promote additional lessons or packages.

• Organize lesson schedules within a limited vehicle fleet and instructors with varying availability.

• Follow up on any missing or incomplete required documentation.

• Maintain accurate scheduling records to reduce conflicts or gaps.

• Respond to inquiries regarding scheduling, policies, and procedures.

• Address concerns and complaints in a professional manner.

• Document every call, lead, and follow-up outcome.

• Provide assistance with basic bookkeeping tasks using QuickBooks as necessary.

⛳️ Requirements

• Minimum of 2 years in customer service and/or sales, preferably with phone-based experience.

• Proven ability to handle a consistent volume of inbound and outbound calls comfortably.

• Track record of achieving sales or conversion goals, not merely service metrics.

• Proficient in managing scheduling and administrative follow-ups alongside sales calls.

• Bilingual in English and Spanish — both spoken and written.

• C1–C2 proficiency in English is mandatory.

• Capable of seamlessly switching between English and Spanish during calls based on customer needs.

• Comfortable with pitching, explaining pricing, and closing deals in either language.

• Strong phone presence: articulate, confident, and persuasive during calls.

• Excellent listening skills and ability to handle objections under genuine sales pressure.

• Highly organized and able to manage sales follow-ups, scheduling, and document tracking simultaneously.

• Comfortable operating without a dedicated CRM and adaptable to new systems.

• Dedicated and quiet workspace suitable for phone-based tasks.

• Reliable high-speed internet connection and a professional headset.

• Availability during business hours for both inbound and outbound calling.

• Achieve enrollment/sales targets and meet call activity benchmarks.

• Maintain precise records for every call, lead, scheduled lesson, and outstanding documentation.

• Basic familiarity with QuickBooks is advantageous.

• Previous experience in call centers, telesales, or driving school/education services is preferred.

• Experience with scheduling software or systems is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive team environment.