Bilingual Russian Customer Service Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Handle incoming calls from consumers, potential enrollees, and individuals assisting enrollees.

• Efficiently respond to both inbound and outbound communications.

• Document and track inquiries using relevant systems.

• Manage healthcare coverage applications via telephone, including tax household and income details, eligibility assessments, Marketplace evaluations, and health-plan enrollment.

• Direct or refer consumers to the appropriate entities as needed.

• Process changes due to life events, update demographics, handle disenrollment requests, and manage special enrollment periods.

• Provide requested materials to callers via mail, email, or download options.

• Offer translation services for callers who do not speak English.

• Escalate calls or issues for resolution when necessary.

• Participate in meetings and training sessions to stay updated on programs and systems.

• Address inquiries while adhering to confidentiality and privacy guidelines.

• Achieve Quality Assurance standards and meet other key performance indicators.

• Comply with established safety protocols.

• Remain in a stationary position for extended durations.

• Occasionally lift, carry, or move items weighing up to 25 pounds.

• Execute additional tasks as assigned by management.

⛳️ Requirements

• A high school diploma or GED is required, along with 6+ months of relevant professional experience, or an equivalent mix of education and experience.

• Proficiency in English and either Mandarin, Cantonese, or Russian, or fluency in both Spanish and Haitian Creole.

• Must be fluent in speaking, reading, and translating in both Russian and English.

• Must reside within 100 miles of New York, NY.

• Permanent residency in the Continental US is required.

• Internet speed should be 20 Mbps or higher.

• Connectivity must be via Wi-Fi or a Category 5 or 6 ethernet patch cable to the home router.

• Strong data entry and telephone skills are essential.

• Exceptional organizational, interpersonal, written, and verbal communication skills are required.

• Ability to thrive in a fast-paced work environment.

• Capable of managing multiple complex tasks simultaneously.

• Must be able to work both as a team member and independently.

• Previous experience with computers, phone systems, and headsets is preferred.

• Previous customer service experience is also preferred.

🏝️ Benefits

• Quarterly bonuses based on performance.

• Medical, Dental, Vision, Prescription, and partially funded HSA plans.

• Life insurance benefits.

• Discounts on Auto, Home, Renter's, and Pet insurance.

• 401K Retirement Savings plan with Company Matching.

• Paid time off, holidays, and sick leave.

• Short- and Long-Term Disability coverage.

• Employee Assistance Program (EAP) supporting physical, emotional, and financial wellness.

• Recognition platform.

• Tuition reimbursement.

• Employee perks and discounts.

• Maximus Wellness Program and Resources.

• Opportunities for professional development, including training programs, workshops, and conferences.

• Comprehensive paid training.