Bilingual Reservation Agent, Call Centre

This is a fully remote position, open to applicants in Canada.

📋 Description

• Drive revenue generation to support overall goals.

• Respond to calls promptly, courteously, and in a professional manner.

• Deliver outstanding customer service.

• Employ active selling techniques to finalize sales.

• Accurately process bookings with attention to detail.

• Regularly achieve personal performance objectives.

• Remain updated on products, services, promotions, procedures, and technology.

• Recognize and address challenges effectively.

• Contribute to ongoing improvements within the department.

• Execute additional related responsibilities as assigned by management.

• Manage customer inquiries, reservation changes, and new bookings.

• Support call center key performance indicators (KPIs).

⛳️ Requirements

• Diploma in Travel/Tourism or equivalent experience in the travel industry.

• 1-2 years of relevant experience and/or similar responsibilities.

• Strong customer service and interpersonal skills.

• Demonstrated professionalism and patience.

• Ability to work collaboratively in a team and independently.

• Capacity to perform under pressure and meet deadlines.

• Exceptional selling abilities and results-oriented mindset.

• General knowledge of geography.

• Familiarity with the travel industry.

• Proficient in computer skills, including Microsoft Office and Sabre, with a willingness to learn new software.

• Knowledge of Sabre is considered an asset.

• Bilingual in French is required.

• Experience with home-based call center operations.

• Flexibility to work rotating shifts, including days, evenings, and weekends.

• Commitment to a 37.5-hour work week.

🏝️ Benefits

• Competitive salary.

• 2 weeks of vacation.

• Medical and dental benefits.

• 9 additional paid days (1 for birthday; 5 for sick leave; 2 personal days; 1 for volunteering).

• Employer RRSP contribution program.

• Fantastic travel benefits for you, your friends, and family.

• Employee Assistance Program available for you and your family members.

• Accommodation, accessible formats, and communication support for interviews available upon request.