Part-time Account Call Center Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Initiate communication with patients, guarantors, and insurance companies via both inbound and outbound calls.

• Address inquiries and issues to resolve self-pay and insurance residual accounts.

• Handle inbound calls and initiate outbound calls related to account balances.

• Inform patients and guarantors about outstanding account balances.

• Recognize concerns or objections and decide on the most effective course of action.

• Negotiate full payment or the best possible payment arrangements in line with company policy.

• Evaluate patients and guarantors for insurance coverage, billing, or financial aid options.

• Address requests from patients and guarantors promptly.

• Update patient demographic information accurately.

• Build a positive relationship with patients and guarantors.

• Meticulously document account details.

• Make necessary adjustments or referrals as needed.

• Suggest manual charge-offs based on established criteria.

• Adhere to quality and productivity standards.

• Execute responsibilities with an emphasis on safety, quality, and efficiency.

⛳️ Requirements

• High School diploma or GED (mandatory).

• Comfortable with computer systems.

• Proficient in data entry.

• Strong interpersonal, communication, and negotiation abilities.

• Capability to quickly establish rapport with patients.

• Demonstrated organizational skills.

• Knowledge of Fair Debt Collections Practices.

• At least two years of experience in customer service or collections.

• Minimum of six months experience in a call center setting.

• Remote positions are exclusively available for candidates residing in Ohio.

🏝️ Benefits

• Full-time work schedule.

• Day shift hours.

• 40 hours scheduled weekly.