Healthcare Contact Center Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver informed responses to basic client inquiries and escalate more complex issues.

• Resolve client challenges, update account records, and follow up to ensure issues are addressed.

• Comply with client Service Level Agreements (SLAs) and achieve production goals.

• Partner with team members, management, and clients to address questions and concerns.

• Provide cross-training to new team members in customer service protocols.

• Assess and suggest improvements to existing procedures and workflows.

⛳️ Requirements

• At least 2 years of customer service experience in any field.

• Familiarity with basic help desk software, computer applications, and Microsoft Office suite.

• Excellent problem-solving abilities.

• Strong customer service skills with a focus on both written and verbal communication.

• Capability to comprehend your role within a team and identify relevant stakeholders.

• Willingness to work a designated 8.5-hour shift from Monday to Friday between 7am and 6pm Eastern Time.

• Capacity to remain in a stationary position for long durations while utilizing a computer and telephone headset.

• Proficiency in operating standard office equipment, including computers, keyboards, mice, and telephones.

• Consistent attendance and punctuality are required.

🏝️ Benefits

• Flexible work options.

• Opportunities for learning and career advancement.

• Generous and adaptable vacation policy.

• 401(k) employer matching.

• Comprehensive health insurance coverage.

• Educational support.

• Leadership and technical development programs.