Bilingual Representative, English - Spanish Speaker

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming and outgoing calls, emails, and chats in both English and Spanish regarding pre-settlement funding inquiries.

• Collect precise case information — including accident details, attorney contacts, case status, and funding eligibility.

• Guide clients through the pre-settlement funding process in a clear and compassionate manner, using their preferred language.

• Collaborate with attorneys and law firms to gather necessary documentation and updates on cases.

• Evaluate case eligibility and direct it to the appropriate funding team for assessment and approval.

• Keep accurate, detailed records of every client interaction and the progress of cases.

• Facilitate communication between Spanish-speaking clients and internal English-speaking teams.

• Maintain data privacy, adhere to compliance standards, and uphold professionalism at all interactions.

⛳️ Requirements

• Minimum of 3 years of experience in customer service, call center, or client-facing positions (Required).

• Proficient in both English and Spanish — written and spoken (Required).

• Knowledge of pre-settlement funding, personal injury, or legal funding processes is highly advantageous.

• A warm and culturally sensitive communicator who naturally adapts across languages and diverse backgrounds.

• Patient and composed, particularly in situations where clients may feel vulnerable or stressed.

• Detail-oriented and precise when managing sensitive legal and financial data.

• Capable of handling multiple cases simultaneously while ensuring consistent follow-through.

• Adaptable to changing schedules and reliably dependable in a remote work environment.

🏝️ Benefits

• Full-time remote position with comprehensive work-from-home support.

• Maxicare HMO + PhilHealth coverage.

• Sick leave, paid time off, and a special birthday leave.

• Paid vacation leave.

• Interest-free employee loan program.

• Performance bonuses and recognition based on merit.

• Monthly team engagement events (Gen Pow-Wows) with prizes.

• Access to the Arvios Leadership Development Academy and workshop programs.

• Monthly one-on-one check-in calls with your HR partner.