Bilingual Renewals Specialist – Bilingual English/Spanish

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Evaluate customer contracts and product selections concerning customer renewals to identify the optimal renewal pathways for clients.

• Cultivate and sustain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process.

• Maintain strong relationships with our key partners, attending to their inquiries, concerns, and escalations during the renewal process.

• Lead the initiative to uncover opportunities for upselling, cross-selling, and expanding customer contracts during the renewal phase.

• Continuously assess and enhance the renewal process to optimize operations, boost efficiency, and elevate the customer experience.

• Collaborate effectively with cross-functional teams to ensure alignment and coordination throughout the renewal journey.

⛳️ Requirements

• Bilingual proficiency in English and Spanish is required.

• A Bachelor’s degree in Business Administration, Communications, or Marketing is preferred; alternatively, relevant experience in similar roles is acceptable.

• Preferred experience in Sales, Customer Success, or Renewal Management.

• Familiarity with Salesforce tools such as Lightning and CPQ, along with other tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.

• Outstanding attention to detail and organizational skills, ensuring precision in contract management and communications.

• Exceptional communication and interpersonal abilities, enabling effective collaboration with cross-functional teams and relationship building with customers.

• A self-driven and proactive attitude towards tasks, with the capability to work independently and prioritize effectively.

• Experience in the technology sector or a SaaS-based organization is highly valued.

• Knowledge of contract management processes and legal terminology is an advantage.

🏝️ Benefits

• Sophos embraces a remote-first working model, making remote work the primary option for the majority of employees.

• Our team thrives on innovation and creativity, all while fostering a lively sense of fun and camaraderie.

• Employee-led diversity and inclusion networks that foster community, education, and advocacy.

• Annual charity and fundraising initiatives, along with volunteer days for employees to contribute to local communities.

• Global initiatives aimed at sustainability to minimize our environmental impact.

• Engaging global fitness and trivia competitions to keep our minds and bodies sharp.

• Global well-being days for employees to unwind and recharge.

• Monthly well-being webinars and training sessions to support employee health and wellness.