Bilingual Reimbursement Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and manage all facets of the reimbursement process to ensure patients secure prescription drug coverage.

• Cultivate strong relationships with patients, caregivers, and healthcare professionals by fostering confidence, trust, security, and relief.

• Coordinate with insurance companies, physicians, and healthcare providers to enhance reimbursement solutions.

• Assist patients in navigating the insurance landscape, guiding them on locating insurance forms, obtaining signatures, and submitting them to insurers for responses.

• Prepare, organize, and submit all necessary documentation to insurance providers as well as public and federal funding programs.

• Establish and maintain strong connections with key clinics and healthcare partners.

• Work in collaboration with pharmacy teams to initiate and finalize dispensing processes once funding is approved.

• Develop and sustain a comprehensive understanding of public, private, and federal funding mechanisms and reimbursement pathways.

• Ensure accurate and high-quality data entry into our database systems.

• Report Adverse Events / Severe Adverse Events (AE / SAEs) in compliance with SOP guidelines.

• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) according to specified timelines and required standards.

• Maintain program data accuracy by reviewing program documentation for completeness and consistency.

• Perform additional duties as assigned by the manager.

⛳️ Requirements

• A Bachelor’s degree in a relevant field or equivalent work experience.

• Bilingualism in English and French is required.

• A minimum of 2 years of experience in a customer or client service role.

• Previous experience in reimbursement, healthcare, pharmaceutical, or insurance sectors is essential.

• Proficiency in Microsoft Office and Google Workspace (Word, Excel, Google Docs, Sheets, etc.).

• Excellent communication, interpersonal, and organizational skills are necessary.

• Demonstrated ability to multi-task, prioritize, and manage competing deadlines in a fast-paced environment.

• Professional and courteous telephone manner with a strong attention to detail.

• Proven capability to problem-solve and think creatively to achieve effective outcomes.

• Comfortable working both independently and as part of a team.

🏝️ Benefits

• Competitive Salary and generous vacation entitlement.

• Wellness Program offering 5 paid days off for your well-being!

• Paid Sick Days.

• Comprehensive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.

• Employee & Family Assistance Program.

• RRSP Matching Program.