Bilingual Referral Coordinator, Spanish Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage, track, and coordinate patient referrals to guarantee timely appointment scheduling.

• Arrange appointments for primary care providers, dental, vision, specialists, and transportation services for patients.

• Confirm patient insurance eligibility and verify the patient’s in-network primary care provider.

• Oversee Release of Information (ROI) and Authorized Representative (AR) requests.

• Ensure accurate documentation of communications and referral activities within internal systems.

• Work collaboratively with care team members to promote continuity of care and deliver high-quality patient experiences.

• Participate in ongoing process enhancements for referral workflows and scheduling efficiency.

⛳️ Requirements

• Proficiency in both English and Spanish.

• More than 1 year of experience in healthcare operations or administrative roles within a fast-paced healthcare setting.

• Previous experience as a Referral Coordinator, Medical Assistant, or in Healthcare Appointment Scheduling is preferred.

• Strong organizational abilities and attention to detail, with experience in managing multiple tasks and systems concurrently.

• Comfortable navigating insurance portals and verifying eligibility or provider information.

• Exceptional written and verbal communication skills, with the ability to maintain professionalism and empathy in all interactions.

• Proficient in Google Suite, Slack, and data tools such as Looker or similar platforms.

• A dependable, HIPAA-compliant workspace with a stable internet connection.

• A dedication to enhancing healthcare access for underserved communities.

• Must reside in the United States and work during PST hours.

• Employment eligibility verification through E-Verify is required.

• Successful completion of a pre-employment background check, including criminal history and reference checks; driving records if vehicle use is necessary.

🏝️ Benefits

• Comprehensive health, vision, and dental insurance.

• 401k plan.

• Flexible vacation policy – take the time you need to recharge.

• We provide the necessary equipment for the role - laptop, monitor, etc.

• Monthly $100 work-from-home expense stipend for your remote working days.

• Mileage/gas reimbursement for on-site days, if applicable.

• Opportunity for rapid career advancement with ample room for personal growth!