Bilingual Psych Intake Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive and address client communications, including but not limited to the intake and onboarding of new clients.

• Responsible for building and nurturing relationships with pediatric groups to establish a referral pipeline.

• Schedule intake appointments and conduct initial assessments.

• Review incoming referrals.

• Arrange new intake appointments.

• Reschedule cancellations or no-shows as necessary.

• Input demographic and payor information into metadata.

• Communicate benefit information to clients.

• Maintain activity logs as required.

• Verify Medicaid eligibility.

• Create tasks within Central Reach.

• Send a welcome email to clients or parents.

• Handle termination notifications related to the provider.

• Respond to client and staff voicemails and emails as needed.

• Collect and upload new information, such as diagnosis reports and insurance cards, when necessary.

• Document all changes and communications regarding client accounts as required.

• Comply with federal HIPAA regulations and adhere to company policies and procedures.

⛳️ Requirements

• Strong written and verbal communication skills.

• Effective time management abilities.

• Leadership qualities and the ability to work well in teams.

• Creativity and initiative in problem-solving.

• High level of attention to detail.

• Proficient in Microsoft Office and Gmail products.

• High school diploma or GED required.

• 1-2 years of experience in a medical office setting.

• Understanding of HIPAA regulations.

🏝️ Benefits

• Comprehensive benefits package.

• Casual work atmosphere.

• Opportunities for career advancement.