Bilingual Program Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinate and oversee all necessary actions to secure prescription drug coverage for patients;

• Serve as the primary contact for physicians within the designated geographic area to enroll patients in a NavieGo managed program;

• Build and sustain a strong, trusting relationship with assigned clinics and physicians;

• Manage cases with insurance companies, physician offices, and healthcare professionals to optimize reimbursement solutions through public and federal funding programs;

• Collaborate with dispensing pharmacies and injection training sites once funding is secured;

• Gain comprehensive knowledge of public, private, and federal funding mechanisms;

• Assist physicians and their staff in completing all necessary Patient Support Program forms (enrollment, consent, prescription, etc.) and all relevant drug reimbursement forms;

• Act as the primary resource for NavieGo to request any missing or additional information from the respective physician offices, pharmacies, and other healthcare providers;

• Respond promptly and professionally to physician enrollment requests;

• Proactively respond to NavieGo’s requests to facilitate the paperwork required for patient reimbursement renewals.

⛳️ Requirements

• Bilingual proficiency in English and French is essential;

• Capability to manage a high caseload in a dynamic, fast-paced environment;

• At least 2 years of experience in customer or client service;

• Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel);

• Professional, courteous, and efficient telephone etiquette;

• Demonstrated ability to organize time, set priorities, and multitask to meet various competing deadlines;

• Excellent communication and interpersonal skills;

• Ability to work autonomously as well as collaboratively in a team setting;

• High level of attention to detail;

• Previous experience in a reimbursement role is a significant advantage;

• Experience with biologics will be considered beneficial;

• Background in the healthcare, pharmaceutical, or insurance sectors is a plus;

• Proficiency in resolving issues effectively and efficiently.

🏝️ Benefits

• Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.

• Growth Opportunities: Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.

• Vibrant Culture: Over 1,500 team members across Canada, and year after year, we manage to maintain an overall above-industry engagement score through a monthly pulse survey.

• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.