Bilingual Patient Scheduling, Aesthetic Sales Support

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Respond to all incoming patient calls in a timely manner (ensuring no missed calls).

• Organize and oversee patient appointments efficiently.

• Uphold exceptional phone etiquette and enhance the patient experience.

• Make sure patients feel acknowledged, supported, and appreciated.

• Inform patients about available services, including laser treatments, weight loss, and wellness programs.

• Assess patient needs and suggest suitable services.

• Effectively upsell and convert inquiries into confirmed appointments.

• Assist marketing initiatives through patient interactions.

• Process prior authorization requests.

• Coordinate referrals with other healthcare providers.

• Verify that all documentation and approvals are completed correctly.

• Address patient questions and follow-up communications.

• Utilize EClinicalWorks (ECW) for scheduling and documentation tasks.

• Employ RingCentral for phone communications.

• Manage multiple systems and patient management applications.

⛳️ Requirements

• Previous healthcare experience is REQUIRED (non-negotiable).

• Background in a medical office, clinic, or patient-facing healthcare position is preferred.

• Experience in sales or upselling is advantageous.

• Familiarity with EClinicalWorks (ECW) is a plus (not mandatory but preferred).

• Must demonstrate proficiency in clear spoken and written English.

• Relevant work experience is essential.

• Ability to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Availability for video meetings with the camera on (as required).

• Device: A dependable laptop or desktop computer is necessary.

• Internet: A high-speed connection (minimum 10 Mbps) is required.

• Audio: A noise-canceling headset is needed.

• Video: A webcam is required for virtual meetings.

• Workspace: A quiet, professional environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-tier support for inquiries, guidance, contract issues, and client communications.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related activities.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to ensure you can confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and only if offered by the client.

• Access to Tools & Resources: Receive templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or additional hours based on your performance.