Bilingual Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide assistance to patients and healthcare providers by delivering information regarding Patient Support services.

• Support patients and caregivers in performing assessments related to Patient Support services.

• Serve as a liaison between patients, families, and healthcare providers concerning medication access.

• Respond to general inquiries about program services, disease states, or product-related questions.

• Provide ongoing assistance regarding disease states or product-related inquiries to promote patient adherence.

• Refer patients to their healthcare providers for clinical inquiries outside the scope of program materials.

• Record patient information and interactions within the electronic patient record system.

• Conduct regular file reviews and updates to accurately reflect the patient journey.

• Adhere to case-management protocols, including data collection, patient follow-up, monitoring therapy disruptions/discontinuations, and reporting adverse events.

• Collaborate with the reimbursement specialist and physician to secure funding for patient therapies.

• Ensure coordination and tracking of patient services in alignment with KPIs.

• Participate in specialized training sessions for specific therapies offered by the pharmaceutical team.

• Attend pharmaceutical meetings, patient meetings, conferences, and collaborate with patient associations and advocacy groups as necessary.

• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics to manage treatment logistics and resolve issues.

• Maintain open communication with the manager, team, and client regarding the management of patient cases.

• Assist in the onboarding of new Nurse Case Managers and provide feedback on protocols.

⛳️ Requirements

• A Diploma in healthcare or a related field, with a preference for a Bachelor’s degree.

• Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment.

• A minimum of two (2) to five (5) years of experience in healthcare, pharmaceutical, insurance, or related fields.

• Ideal candidates should be nurses with a background in healthcare and case management within medical/hospital settings, insurance, or the bio-pharmaceutical industry.

• Fluency in French and/or English may be required based on the program and geographic location.

🏝️ Benefits

• Medical, dental, and vision care.

• A comprehensive suite of benefits focusing on wellness aspects.

• Support for working families, including backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• A variety of training programs and professional development resources.

• Opportunities to participate in mentorship programs and volunteer activities.