Bilingual New Patient Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Conduct outbound calls and utilize various engagement and communication methods to schedule new patients within 24 hours of receiving inquiries.

• Provide clear and understandable answers to questions regarding treatment options.

• Assist parents in recognizing what sets Cranial Technologies apart from competitors and highlight the advantages of choosing Cranial Technologies over others.

• Tackle and resolve objections presented by families.

• Collaborate with territory sales representatives on leads that are unresponsive or have been declined.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• Bilingual proficiency in Spanish and English is essential.

• 2-3 years of customer service experience is preferred, especially in contexts involving warm leads, customer retention, or achieving quota-based targets.

• Excellent communication and interpersonal skills are required to effectively engage with patients and colleagues from diverse backgrounds.

• A lively and enthusiastic demeanor is necessary.

• Strong organizational skills and the ability to manage details effectively are crucial.

🏝️ Benefits

• Comprehensive Medical, Vision, and Dental Insurance.

• 401k Retirement Plan available.

• Flexible Spending Plans offered.

• 3.5 Weeks of Paid Time Off in addition to 7 paid Holidays.

• Life Insurance coverage provided.

• Short and Long Term Disability Insurance options available.