Bilingual Mortgage Solutions Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate closely with clients to comprehend their requirements and ensure a smooth experience.

• Gather all essential documents needed for underwriting.

• Coordinate with various internal teams to streamline the processing of mortgage modifications.

• Effectively manage client files and monitor progress.

• Communicate with current clients through phone and email to handle complex mortgage alterations.

• Request and evaluate supporting documentation.

• Maintain a strong understanding of mortgage industry regulations and standards.

• Partner with the Bank Sales team to assist clients and advisors.

⛳️ Requirements

• Fully bilingual in French and English.

• Outstanding listening and communication abilities, both verbally and in writing.

• Strong interpersonal skills.

• Exceptional organizational and prioritization capabilities.

• Proven professionalism and sound judgment.

• Strong analytical and problem-solving skills.

• Meticulous attention to detail.

• Comprehensive understanding of Manulife Bank’s products, processes, and systems is advantageous.

• Proficient in computer and keyboarding skills.

• 2-3 years of experience in the residential mortgage industry or mortgage underwriting practices is preferred.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Mental health coverage.

• Vision coverage.

• Short- and long-term disability.

• Life and AD&D insurance coverage.

• Adoption/surrogacy benefits.

• Wellness benefits.

• Employee/family assistance plans.

• Pension plan.

• Share ownership plan with employer matching.

• Financial education and counseling.