Bilingual Medical Receptionist, Patient Coordinator – Personal Injury

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage incoming calls from patients with a focus on professionalism and empathy.

• Oversee patient intake, scheduling, appointment confirmations, and calendar management.

• Conduct follow-ups on personal injury referrals and inquiries from new patients.

• Verify insurance eligibility and assist with administrative processes.

• Coordinate patient care along with ongoing appointment follow-ups.

• Communicate with attorneys, providers, and professional offices concerning cases.

• Send and receive medical records, lien agreements, and associated documentation.

• Maintain precise patient records and administrative paperwork.

• Support backend administrative workflows and overall office coordination.

• Utilize Jane EHR and various healthcare systems for effective patient management.

• Manage communications via Google Voice, WhatsApp, Zoom, and Google Chat.

• Provide bilingual support in Spanish and English to patients and referral partners.

⛳️ Requirements

• Proficient in both Spanish and English (written and verbal).

• Previous experience in a personal injury or healthcare setting is highly preferred.

• Familiarity with patient scheduling, referral follow-ups, and insurance verification.

• Experience with Jane EHR or similar medical scheduling systems is preferred.

• Strong phone etiquette and effective patient communication skills are essential.

• Must exhibit a professional, compassionate, and trustworthy demeanor.

• Highly organized with excellent multitasking and time management skills.

• Comfortable working independently and taking proactive steps to solve problems.

• Detail-oriented, responsive, and accountable.

• Capable of managing confidential patient information with an understanding of HIPAA regulations.

• Tech-savvy with the ability to quickly grasp new systems and workflows.

• A reliable internet connection and a professional remote work environment are required.

• Must demonstrate proficiency in clear spoken and written English.

• Relevant work experience is mandatory.

• Required to submit an NBI clearance and/or Local Police Clearance background check prior to onboarding.

• Must be available for video meetings with the camera on when necessary.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Gain access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to empower you in handling PHI for U.S. healthcare clients confidently.

• Top 1% VA Performance Training: Benefit from our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may observe U.S. holidays based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off can be granted by your client. Paid time off is optional and subject to client discretion.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to maximize your performance.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.