Bilingual Medical Receptionist

This is a fully remote position, open to applicants in Peru.

📋 Description

• Manage incoming and outgoing phone calls, emails, and messages from patients.

• Provide professional assistance to patients, healthcare providers, and staff.

• Ensure exceptional customer service while upholding patient confidentiality.

• Schedule, reschedule, and confirm appointments for patients.

• Organize provider calendars and daily schedules effectively.

• Address appointment-related inquiries and follow-up communications for patients.

• Confirm patient insurance eligibility and benefits.

• Maintain and update patient demographic information in EMR/EHR systems.

• Keep patient records accurate and well-organized.

• Support daily administrative processes for healthcare providers.

• Maintain reports, databases, and necessary administrative documentation.

• Assist with special projects and other administrative tasks as required.

• Work collaboratively with healthcare teams to promote efficient office operations.

⛳️ Requirements

• Minimum of 1 year of experience in supporting U.S. healthcare accounts through a medical practice, BPO, CPO, or freelance healthcare setting.

• Advanced bilingual skills in English and Spanish, both written and verbal.

• Possess a neutral or minimal English accent with outstanding verbal communication abilities.

• Familiarity with EMR/EHR systems.

• Experience in verifying insurance eligibility.

• Strong skills in Microsoft Office and Google Workspace.

• Excellent organizational, multitasking, and time management capabilities.

• Ability to work independently in a remote work environment.

• Comfortable engaging directly with patients in a dynamic healthcare setting.

🏝️ Benefits

• Fully remote work opportunity

• Competitive hourly pay

• Continuous training and professional development

• Long-term career advancement prospects within the healthcare sector