Bilingual Energy Services Program Specialist, English/Spanish

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Oversee a substantial number of energy efficiency upgrade projects at varying stages, providing support to customers and coordinating with contractors throughout the process.

• Assist English and Spanish-speaking customers and/or contractors via email, as well as inbound and outbound calls, addressing inquiries related to participation in energy programs.

• Record conversations with customers, offer recommendations on products or services, and provide guidance on the details of program participation.

• Facilitate follow-up communications and outline next steps for current program participants as required.

• Identify and collaborate with the program team to eliminate obstacles to project completion.

• Assist in customer qualification and handle more complex data entry and incentive processing tasks.

• Manage program data and prepare, analyze, and review reports and spreadsheets for accuracy, completeness, errors, and eligibility.

• Maintain robust ongoing communication with participating customers to assess their needs and gather feedback regarding their program participation experience.

• Implement and suggest programmatic enhancements aimed at elevating our internal capacity to deliver energy-efficiency services to clients and residential initiatives we support.

• Prepare and review necessary documentation for program participation while coordinating with various internal and external departments.

• May be required to participate in and present at community events to raise awareness about programs and educate customers on energy-saving best practices, technologies, and available programs.

⛳️ Requirements

• 2-5 years of professional experience with non-profit organizations, residential contracting, community organizing, environmental advocacy, energy efficiency, and/or construction project management.

• Proficient in Microsoft Office, with strong writing and reporting abilities.

• Excellent communication and interpersonal skills.

• Capacity to work effectively under stress, interruptions, and tight deadlines.

• Fluency in both English and Spanish is mandatory.

• Reliable transportation is advantageous, as travel may be required up to 10% of the time in this role.

🏝️ Benefits

• Medical, Dental, and Vision Insurance; we also provide a company-paid health care concierge service to assist you in navigating our health plan for optimal decision-making.

• 401(k) plan with company matching.

• Paid vacation, sick, personal, and parental leave time.

• Paid Volunteer Time: giving back to our communities is important to us.

• Employee Recognition Program – convert your recognition points into gift cards.

• Employee Assistance Program – provides benefits to help you manage daily responsibilities.

• Access to on-demand training courses to further your career advancement.