Bilingual Medical Receptionist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage incoming and outgoing phone calls, emails, and messages from patients.

• Provide professional assistance to patients, healthcare providers, and staff.

• Offer outstanding customer service while ensuring patient confidentiality.

• Schedule, reschedule, and confirm appointments for patients.

• Organize provider calendars and daily schedules effectively.

• Verify the eligibility and benefits of patient insurance.

• Maintain and update patient demographic information in EMR/EHR systems.

• Ensure patient records are precise and well-organized.

• Assist in daily administrative operations for healthcare providers.

⛳️ Requirements

• Minimum of 1 year of experience in supporting U.S. healthcare accounts within a medical practice, BPO, CPO, or freelance healthcare setting.

• Advanced bilingual skills in English and Spanish, both written and verbal.

• Neutral or minimal English accent with excellent verbal communication abilities.

• Familiarity with EMR/EHR systems.

• Experience in verifying insurance eligibility.

• Strong skills in Microsoft Office and Google Workspace.

• Exceptional organizational, multitasking, and time management capabilities.

• Ability to work independently in a remote setting.

• Comfortable engaging directly with patients in a busy healthcare environment.

🏝️ Benefits

• Fully remote opportunity

• Competitive hourly compensation

• Ongoing training and professional development

• Long-term career growth opportunities within the healthcare industry