Bilingual Medical Insurance – Patient Care Coordinator

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Oversee the process of insurance prior authorizations from initial submission to final approval, including meticulous tracking, follow-ups, and managing complex reconstructive cases.

• Confirm insurance eligibility, assess out-of-network benefits, procedure codes, and coverage requirements.

• Coordinate appointment scheduling and ModMed tasks, ensuring precise documentation and prompt follow-up.

• Offer virtual scribing assistance during patient examinations, including video support as necessary.

• Address rollover calls, respond to patient inquiries, manage insurance-related issues, and handle other patient communications.

• Manage incoming lead calls, evaluate prospective patients, and convert suitable inquiries into scheduled appointments.

• Provide backup for front-office and virtual receptionist duties, including scheduling assistance and routing questions or concerns post-procedure.

• Deliver light sales assistance for aesthetic services, skincare products, HydraFacial, Fem Power, wellness services, and other offerings of the practice.

• Identify avenues to boost appointment bookings and enhance practice revenue while prioritizing a patient-centered approach.

• Collaborate effectively with clinical and administrative teams to ensure seamless communication and continuity in patient care.

⛳️ Requirements

• A minimum of 1 year of experience in healthcare administration or as a Medical Virtual Assistant.

• Proficient in both English and Spanish, with the ability to communicate medical information and terminology clearly.

• Direct experience with ModMed EMR is essential.

• Extensive experience with insurance prior authorizations, including tracking and follow-up processes.

• Experience in verifying insurance benefits, out-of-network coverage, and understanding procedure codes.

• Proven capability to provide virtual medical scribing support and accurately document interactions between patients and providers.

• Strong background in patient communication, appointment scheduling, and medical front-office operations.

• Excellent verbal and written communication skills, demonstrating a professional and patient-focused demeanor.

• Strong problem-solving abilities, especially in relation to insurance, scheduling, and addressing patient concerns.

• Comfortable with lead conversion, sales, and appropriate upselling discussions in a healthcare context.

• Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a similar specialty is highly preferred.

• Must be proactive, organized, dependable, detail-oriented, and capable of working independently in a remote setting.

• Must possess clear and professional spoken and written English skills.

• Must have relevant work experience.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Must be available for video meetings with the camera on when necessary.

• A reliable laptop or desktop computer is required.

• A stable high-speed internet connection (minimum 25 Mbps) is necessary.

• A noise-canceling headset is required.

• A working webcam for virtual meetings is essential.

• A quiet and professional work environment is mandatory.

🏝️ Benefits

• Dedicated HR & Contractor Support Team

• Premium VPN Access (Optional)

• HIPAA & Cybersecurity Training + Certification (Provided)

• Top 1% VA Performance Training

• Client-Approved U.S. Holidays

• Client-Approved Paid or Unpaid Time Off

• Access to Tools & Resources

• Optional Performance-Based Incentives

• Optional contractor perks and client-approved allowances