Bilingual Legal Receptionist

This is a fully remote position, open to applicants in Chile, +6 more countries.

📋 Description

• Act as a key initial point of contact for clients and potential clients seeking legal support

• Handle around 400 incoming calls weekly and over 45 calls daily

• Professionally, empathetically, accurately, and attentively respond to a high volume of incoming telephone calls

• Communicate effectively in both English and Spanish with clients and prospective clients

• Address caller inquiries utilizing available resources and assess appropriate next steps

• Adhere to internal communication, call management, and firm protocols

• Accurately direct calls and inquiries from potential clients to the Intake Team

• Provide a welcoming, friendly, empathetic, and service-oriented experience

• Maintain a high level of professionalism and attention to detail in a dynamic environment

⛳️ Requirements

• Availability from Monday to Friday, 9:00 AM to 6:00 PM EST

• Full professional proficiency in both English and Spanish, with exceptional spoken English necessary for accurately and professionally managing telephone interactions

• Capacity to handle a substantial volume of incoming calls while upholding professionalism, empathy, and meticulous attention to detail

• Comfortable managing approximately 400 calls weekly and a daily call volume exceeding 45

• Strong customer service and interpersonal communication skills

• Ability to follow established procedures for potential new client inquiries and accurately direct calls to the Intake Team

• Comfortable operating in a fast-paced legal services setting with frequent client engagement

• Proficient with CRM, VoIP, internal communication platforms, email, and calendar tools

• Bilingual in English and Spanish

• Professional fluency in English

• Customer service expertise

• Effective telephone communication skills

• Experience with high volume call management

• Proficient in call routing

• Strong client communication skills

• Knowledge of prospective client support

• Experience in legal intake support

• Active listening capabilities

• Strong verbal communication

• Professional communication skills

• Attention to detail

• Empathetic approach

• Reliability and professionalism

• Interpersonal skills

• Organizational skills

• Accuracy in work

• Adaptability

• Time management abilities

• Customer service orientation

• Ability to thrive in a fast-paced environment

🏝️ Benefits

• Opportunity for remote work

• Environment recognized with Great Place to Work Certification