Bilingual Interpreter

📋 Description

• Deliver consecutive interpretation services between English and Italian across various fields such as medical, legal, and customer service.

• Ensure interpretation is accurate, clear, and neutral—maintaining the original tone, intent, and emotional context.

• Uphold confidentiality and impartiality at all times.

• Professionally manage call flow, including respectfully seeking clarification when necessary.

• Exhibit emotional intelligence, particularly in high-pressure or emotionally charged situations.

• Utilize short-term memory retention, active listening, and note-taking skills to handle extended conversations.

• Strictly adhere to the interpreter’s role without providing personal opinions or advice.

• Engage in continuous training, coaching, and feedback sessions to sustain and improve performance.

• Employ basic computer tools (MS Office and internal platforms) to effectively manage calls and record activities.

⛳️ Requirements

• High school diploma or equivalent is required; college education is preferred.

• Proficient in English and Italian with a B2+ level or higher.

• Capable of passing a language and interpreting skills evaluation.

• At least 6 months of experience in call centers, customer service, or interpreting.

• Strong verbal communication, bilingual accuracy, and ethical judgment are essential.

• Demonstrated ability to think clearly and act professionally in fast-paced, emotionally complex scenarios.

• A strong sense of professional responsibility, integrity, and time management skills.

• Comfortable with assertive communication and managing session control.

• Basic computer skills, including typing and navigating MS Office.

• A quiet, distraction-free workspace that facilitates active listening and sustained focus.

• A reliable home internet connection (cable, DSL, or fiber; cellular data and hotspots are not permitted).

🏝️ Benefits

• A comprehensive benefits package that includes medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, as well as flexible spending account options.

• Private health insurance and access to a collaborative and supportive team environment.

• A proactive and accessible HR department dedicated to staff health and happiness.