Bilingual Inbound/Outbound Telephone Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Managing, screening, and directing incoming telephone calls, as well as taking messages and addressing voicemail inquiries.

• Scheduling, canceling, and rearranging patient appointments.

• Gathering and updating demographic and insurance information, confirming patient eligibility, and registering new patients.

• Handling referrals, preparing and scanning medical records, and executing data entry tasks.

• Serving as a communication link between patients, medical personnel, and various departments.

⛳️ Requirements

• Bilingual - Spanish is a must.

• High School Diploma or equivalent qualification.

• Experience in healthcare is advantageous.

• Strong verbal and written communication skills, emphasizing empathy, professional phone etiquette, and clear articulation.

• Proficiency with technology, including phone systems, email, documentation management systems, and EHR systems.

🏝️ Benefits

• Comprehensive benefits package available.

• Icon Health proudly stands as an Equal Opportunity Employer.

• We are dedicated to fostering a diverse and inclusive workforce.