Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing communications with customers.

• Utilize online tools to address customer inquiries effectively.

• Handle customer questions, concerns, and issues.

• Engage with customers through phone, email, chat, and/or social media.

• Resolve and de-escalate issues in a calm manner.

• Escalate interactions when deemed necessary and appropriate.

• Respond to requests for assistance, including potential payment-processing inquiries.

• Monitor call-related data for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell when necessary.

⛳️ Requirements

• High School Diploma or equivalent is required.

• At least 6 months of experience in customer service is necessary.

• Candidates must be 18 years of age or older.

• A typing speed of at least 25 words per minute is essential.

• Must be comfortable with desktop computer systems and possess a general understanding of Windows-based platforms.

• A dedicated workspace near the router is required for a hardwired Ethernet connection.

• Internet connection must have a minimum download speed of 15 Mbps and upload speed of 10 Mbps.

• ISP latency should be below 50ms.

• Internet connection cannot be via Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is mandatory.

• Experience in customer service and/or sales is preferred.

• A college degree is desirable but not mandatory.

• Ability to adhere to established procedures and deliver exceptional customer service is required.

• Must be capable of collaborating effectively with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical skills are essential.

• Strong organizational and problem-solving abilities are required.

• Must be able to prioritize tasks and perform well under pressure.

• Adaptability to feedback, changing policies, and a structured schedule with varying shifts is necessary.

• Sharp critical thinking skills are a must.

• A proactive approach to problem-solving is essential.

• Residency in Tennessee is required; employment is limited to eligible states listed.

• Bilingual capability is required for this role.

🏝️ Benefits

• Medical, vision, and dental coverage.

• Employee Assistance Programs.

• Health and personal time off (HPT).

• Various leave programs.

• 401(K) retirement plans.

• Life insurance benefits.

• Supplemental medical coverage options.

• Critical care insurance availability.

• Pet insurance options.

• Flexible Spending Account (FSA) plans.

• Discounts with various retailers.

• Opportunities for career advancement.

• A workplace culture that is inclusive and diverse.