Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients

• Manage both incoming and outgoing customer communications

• Utilize web-based tools to address customer inquiries

• Handle customer questions, issues, and concerns while crafting appropriate responses

• Engage with customers through phone, email, chat, and/or social media

• Resolve and de-escalate customer problems effectively

• Escalate interactions when necessary

• Respond to requests for assistance and/or process payments

• Monitor call-related information for auditing and reporting purposes

• Provide insights on call-related issues

• Achieve specified sales targets

⛳️ Requirements

• Bilingual in Spanish and English

• At least 6 months of experience in customer service

• Must be at least 18 years old

• Capable of typing at least 25 words per minute

• High School diploma or GED required

• Proficient in using desktop computer systems

• Preferred 6 months of experience in a call center environment

• Minimum of 6 months of sales experience

• Ability to operate within Windows operating systems

• Self-motivated and able to work independently

• Ability to maintain composure and objectivity

• Excellent negotiation skills

• Capable of collaborating with team members, supervisors, and support departments

• Exceptional communication, listening, and analytical abilities

• Strong organizational and problem-solving skills

• Ability to prioritize tasks and perform well under pressure

• Must be able to adhere to a structured schedule with various shifts

• Sharp critical thinking capabilities

• Dedicated workspace near router for a hardwired Ethernet connection

• Minimum internet speed of 15 Mbps download and 10 Mbps upload required

• ISP latency must be under 50ms

• Internet connection cannot be satellite, mobile data/hotspots, P2P, or VPN

• Proof of internet speed is necessary

• Employment is limited to residents of AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY

🏝️ Benefits

• Medical, vision, and dental health coverage

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs when eligible

• Competitive 401(K) plans

• Life insurance

• Supplemental medical insurance

• Critical care insurance

• Pet insurance

• Flexible Spending Account (FSA) plans

• Discounts from retailers

• Opportunities for career advancement

• A culture that promotes inclusivity and diversity

• Support for active-duty service members, veterans, and military families