Bilingual Healthcare CSR

This is a fully remote position, open to applicants in Alaska, +17 more states.

📋 Description

• Conduct outbound calls to connect with patients, members, and customers.

• Arrange appointments for preventative health screenings and other healthcare services.

• Evaluate patients for high-risk factors and associated healthcare requirements.

• Assist patients in making informed decisions to improve their healthcare experience.

• Make introductory calls to welcome patients.

• Provide members and patients with information regarding benefits and insurance.

• Perform surveys via outbound calls.

• Safeguard patient privacy and ensure a calm work atmosphere.

• Follow schedules, maintain communication, utilize available resources, and prioritize performance and quality while working remotely.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is mandatory.

• Proficient in computer skills, including data entry, screen navigation, and typing.

• Familiarity with Microsoft Outlook (email) and Word is essential.

• Outstanding customer service abilities.

• Capability to adhere to daily schedules and responsibilities.

• Exceptional oral and written communication skills.

• Proven compassion and care in interactions.

• Bilingual proficiency in English and Spanish.

• Must provide two monitors of at least 22 inches with HDMI and Display ports.

• Candidates must reside in an eligible U.S. state; Carenet Health cannot hire in AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico.

• Completion of assessments may be necessary, and these assessments must be conducted independently.

🏝️ Benefits

• Health, dental, and vision insurance coverage.

• 401(k) plan with a company match.

• Paid time off (PTO) and holidays.

• Flexible spending accounts (FSAs).

• Employee wellness initiatives.

• Opportunities for career development.

• Position allows for remote work from home.