Bilingual Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee assigned projects and/or cases.

• Follow established company processes.

• Execute call-center programs that offer telephone support to patients, healthcare professionals, and funding organizations.

• Assist with funding and access matters, encompassing private, public, and special access initiatives.

• Administer and comply with case-management procedures.

• Perform clinical monitoring, data collection, ongoing patient follow-up, compliance oversight, therapy disruption/discontinuation tracking, adverse event documentation, and coordination with primary healthcare providers.

• Implement pharmaceutical and biotechnology market research projects involving physicians, patients, pharmacists, and allied health professionals.

• Conduct significant outbound calls as part of patient support initiatives.

• Record each activity in the program-specific database.

• Participate in ongoing refresher training and specialized training sessions.

• Provide insights regarding protocols, database functionality, processes, and inter-departmental interactions.

• Relay case management information to the manager, pod, and program-trained colleagues during scheduled absences.

• Engage in training new caseworkers, including shadowing and call monitoring.

• Report all adverse events to designated units/departments.

• Carry out other duties and responsibilities as required.

⛳️ Requirements

• High School Diploma/GED or equivalent experience is required.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field is necessary.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Backup dependent care support.

• Adoption assistance services.

• Coverage for infertility treatments.

• Family building support resources.

• Behavioral health solutions.

• Paid parental leave benefits.

• Paid caregiver leave options.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer activity options.