Bilingual Fulfillment Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Accurately and efficiently process sales orders across all channels (Telus, AT&T, Direct).

• Review and action all order queues daily.

• Provision hardware and services to customer accounts promptly and correctly.

• Manage open cases, ensuring they adhere to established completion KPIs.

• Assist team members in resolving and closing cases as necessary.

• Collaborate with internal teams (Technical Support, ERMs, Customer Success) to address inquiries and issues.

• Foster and maintain strong relationships with channel partners and sales teams.

• Conduct weekly follow-ups on outstanding orders and open cases.

• Ensure all sales orders are processed by the end of the last business day of each month.

⛳️ Requirements

• Excellent English communication skills.

• Completed "Preparatoria"/High School education.

• Ideally based in Mexico City (the position is remote, but occasional office meetings may occur).

• Ability to excel in a fast-paced, results-oriented environment.

• Detail-oriented, proactive, and a strong team player.

• Hands-on approach with a high degree of accountability.

• Proficiency in Microsoft Office.

• Outstanding time management skills, with the capability to multitask and meet deadlines.

• 1–3 years of experience in call center operations, customer service, case management, or customer support environments.

• Experience with Microsoft Dynamics 365 (Finance & Operations) and Salesforce is highly preferred.

🏝️ Benefits

• Health insurance.

• Competitive salary.

• Professional development opportunities.